Returns & Refunds

At ZYMIROX, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process.

1. Return Window

You have 30 days from the date of delivery to request a return.

For customers in the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

2. Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
  • You must provide proof of purchase or receipt.

Non-returnable items include:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty, hygiene)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you are unsure about your item, contact us before returning: info.zymirox@gmail.com.

3. How to Start a Return

  1. Contact our support team at info.zymirox@gmail.com to request a return.
  2. We will provide a return shipping label and instructions for sending your package.
  3. Items returned without prior authorization will not be accepted.

Return Address: [INSERT RETURN ADDRESS]

4. Exchanges

We do not directly exchange items. The fastest way is to:

  1. Return the original item following the instructions above.
  2. Once the return is approved, place a separate order for the new item.

5. Damages or Issues

Please inspect your order upon receipt.

  • If your item is defective, damaged, or incorrect, contact us immediately at info.zymirox@gmail.com.
  • We will evaluate the issue and ensure it is resolved promptly.

6. Refunds

  • After we receive and inspect your return, we will notify you if your refund is approved.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact us at info.zymirox@gmail.com.

7. Notes for EU Customers

  • EU consumers may exercise their 14-day cooling-off right.
  • Items must still meet the standard return condition requirements.
  • Refunds will be processed within the same timeframe as above after the item is received and inspected.

8. Contact Us

For all returns, exchanges, or questions about your order, reach out anytime:

📧 info.zymirox@gmail.com