Frequently Asked Questions (FAQ)
1. How long does delivery take?
Estimated delivery times are as follows:
- United States: 5–10 business days
- United Kingdom, Canada, Australia: 8–20 business days
- Europe: 8–20 business days
- Rest of the World: 10–25 business days
All orders include tracked shipping. Delivery times are estimates and may vary due to customs or carrier delays.
2. When will my order be shipped?
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you will receive a confirmation email with tracking details.
3. How do I track my order?
Once your order has shipped, a tracking number will be sent to your email.
You can also track your order anytime through our “Track Order” page.
4. Can I cancel my order?
Orders may be cancelled within 6 hours of purchase.
After this time, the order may already be processed or shipped and cannot be cancelled.
5. Do you offer returns?
Yes. We offer a 30-day return policy from the date of delivery.
Returned items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Please review our Returns & Refunds Policy for full details.
6. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at:
📧 info.zymirox@gmail.com
Include your order number and clear photos so we can resolve the issue promptly.
7. Do you ship internationally?
Yes. We ship to customers worldwide, including the United States, United Kingdom, Canada, Australia, and Europe.
Shipping availability may vary depending on destination.
8. Are customs or import fees included?
Customs duties or import taxes may apply depending on your country’s regulations.
These charges are determined by local authorities and are not controlled by Zymirox.
Need Further Assistance?
Our customer support team is available to assist you.
📧 info.zymirox@gmail.com